Van Keppel Customer Success Story
Real-Time Access to Information, Increased Efficiency and Profitability
The G.W. Van Keppel Company was founded in 1926 and is based in Kansas City, Kansas. It has locations in Topeka, Wichita, and Garden City, Kansas; Kansas City, St. Louis, and Springfield, Missouri; Tulsa and Oklahoma City, Oklahoma; Van Buren and Little Rock, Arizona; Fort Worth and New Braunfels, Texas; Ankeny, Iowa; and Stoughton, Wisconsin.
The G.W. Van Keppel Company sells and rents equipment and services for construction, aggregate, quarry supply and safety, and material handling industries in the Midwest.
Van Keppel is one of the nation’s leading providers of Volvo heavy equipment and also carries other top OEM’s such as Terex, Kobelco, Link-Belt, Hyster, Hitachi, Liebherr, Sany, Thor, Kawasaki, and more.
The G.W. Van Keppel Company
Headquartered: Kansas City, Missouri, US
Founded: 1926
Locations: 17 locations in 10 US states
Industries: Construction, Material Handling, Aggregate, and Quarry Supply & Safety
OEMs: Volvo, Terex, Kobelco, Link-Belt, Hyster, Hitachi, Liebherr, Sany, Thor, Kawasaki and more
Challenges
The G.W. Van Keppel Company has experienced rapid expansion over the last 15 years. The company now has 17 locations in 10 states. With this growth, Van Keppel felt the need to replace their outdated business software with an comprehensive next-generation dealer management system. In looking for a new system, Van Keppel wanted to improve their efficiency, reporting, and analytic capabilities.
“To go from a paper system of manual write-ups, of tracking time, of putting hours on a piece of paper and turning it in – now with e-Emphasys our efficiency has gone up tremendously!”, said Brian Loderhose, VP of Product Support.
Solutions
After going live with e-Emphasys ERP Van Keppel experienced increased efficiency across their entire operation. e-Emphasys’ best in class reporting and analytics empowered key decision makers and added a new dimension to their business.
“I think e-Emphasys has added a dimension to our business that we didn’t have before,” said Loderhose. “The BI product has helped to revolutionize our business.”
e-Emphasys has allowed us to grow our profitability at three times the rate of the sales growth. I would tell anyone that asked within our industry that they should seriously consider the e-Emphasys ERP system.
- Rick Krause, CFO, Van Keppel Equipment
Results & Benefits
The improvements in efficiency provided by e-Emphasys ERP resulted in huge savings and ROI for the G.W. Van Keppel Company.
“I would say our revenue, particularly in service, has increased 30% this year,” said Loderhose. “One of the areas that has helped us tremendously is the eService Tech. Being able to manage that day-by-day without paper has improved that process greatly.”
“Technicians are more efficient using the e-Emphasys ERP system today because they are able to see the scheduling information in real-time via their tablets, real-time recording of their hours, and write-ups via the eService Tech System,” said Krause.
Our revenue, particularly in service, has increased 30% this year. One of the areas that has helped us tremendously is the eServiceTech. Being able to manage labor day by day without paper has improved that process greatly.
- Brian Loderhose, VP of Product Support, Van Keppel Equipment
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