Artificial Intelligence
Equipment Dealer Artificial Intelligence Solution
The No. 1 challenge facing equipment dealers is the shortage of skilled technicians. In fact, estimates from the Associated Equipment Distributors (AED) indicate that this shortage costs its members $2.4 billion in revenue each year. That averages out to $6 million per dealer annually, according to the AED Foundation.
What if technology could help bridge the skills gap? It can – in the form of artificial intelligence (AI) and machine learning (ML).
The right AI solution can help technicians, especially those with less experience, diagnose and repair problems quickly and effectively.
e-Emphasys Artificial Intelligence Software
VitalEdge Technologies developed the industry’s first practical application for AI. The intuitive and user-friendly app helps technicians diagnose and repair problems, increasing their productivity and reducing training time.
e-Emphasys eVa is based on a proprietary information retrieval algorithm that gives it the ability to capture complex search phrases, analyze them to extract the meaning, and then deliver the right solutions. eVA provides intelligent insight on job data for repairs, including parts, time and skill requirements, for standard and non-standard tasks that may not be provided by OEMs.
Solution Capabilities and Benefits
eVA provides guided troubleshooting and suggested parts requirements and assigns probability based on knowledge gained from historical work orders. The more you rely on eVA, the smarter and more reliable it becomes thanks to ML. Drawing on the accumulated knowledge of your technicians, eVA maintains a service knowledge base that turns decades of experience into actionable insights. Some of its specific capabilities and benefits include:
Greater Technician Productivity
Help technicians find the root of the problem quickly, listing the cause of failure and possible solutions in order of probability with auto-filtering based on specific model or product category.
Build a Service Knowledge Base
Provide a service knowledge base that helps technicians improve performance and shorten training time, based on the accumulated knowledge of your senior technicians.
Maximum Efficiency & Profitability
Shorten training time and improve technician performance to maximize the efficiency and profitability of your service department and create a competitive advantage.
e-Emphasys has cut our service administration expense by at least 50 percent. I would say the reduction in time with e-Emphasys in generating financials is 70 percent or greater. Things that used to take two departments several days going back and forth now take, in some cases, 10 to 20 seconds.
– John Kimball, CEO, Kimball Equipment
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