Warranty Management

Equipment Dealer Warranty Management Solution

Equipment dealerships can maximize profits from warranties by leveraging the power of integrated warranty workflows, streamlined processes, enriched data and active warranty intelligence.

By actively monitoring and managing warranties and claims, you can increase profitability and even generate additional revenue.

The right warranty management solution increases customer satisfaction while reducing service costs.

e-Emphasys Warranty Management Software

e-Emphasys ERP enables dealerships to create, run, process and track warranty claims throughout their lifecycles, from the moment a claim is opened by the service department to filing it with the OEM to receiving claim approval or denial.

The ability to view and understand the status of each claim makes warranty management for your organization easy and efficient, which saves time and resources and can even lead to additional revenue opportunities.

See exactly what is happening across your dealership with up-to-date information in the format you need. Identify trends and drill down into the details to quickly diagnose cause and effect. 

Solution Capabilities and Benefits

e-Emphasys ERP clients using its Warranty Management capabilities have reported a 50% reduction in warranty receivables losses and a 90% improvement in cash-conversion cycles. In addition, they’ve significantly reduced the time it takes to file warranty claims. Other capabilities and benefits include:

Role-based, dashboards help users understand what’s happening across their functions for a better grip on dealership performance. Improve bottom lines by focusing on the most profitable activities. Other solution capabilities and benefits include:

Streamlined, Multi-Warranty Management

Manage, monitor and process electronic claims for OEM, third-party and internal warranties, including policy warranties, plus manage multiple warranties based on time periods or meter readings for units.

Valuable Analytics & Tracking

Gain detailed insights into claim status, aging, recovery ratios and denials and track outstanding and approved claims.

Integrated Document Management

Proactively alert service managers about equipment under warranty and link supporting claim documents, photos, etc.

Improved Cashflow & Profitability

Improve cash flow, reducing warranty A/R aging and rate disputes, increase accuracy of claim submissions for more approvals, and upsell/cross sell warranty policies and products for additional revenue.

With e-Emphasys we’ve been able to close our accounts receivable warranty claims much quicker, therefore reducing the warranty losses.

– Janice Moeller, Director of Corporate Systems, Scott-Macon Equipment Company

Want to Learn More?

You can download the e-Emphasys Service and Warranty Management data sheet now. No form required.