Turn Your Service Department into a Profit Center

eServiceTech fulfills the needs of today’s business for accurate and efficient labor management solutions.
Our mobile service app enables dealerships and rental firms to optimize service efficiency by automating the management, collection, and distribution of employee/technician hours through an easy-to use, touch-screen application.

REAL-TIME REPORTING AND DATA

Available Wherever the Job Takes You

Update Information in Real-Time

eServiceTech allows technicians to submit repair notes from the field, upload mobile repair pictures with annotations and notes, and record annotations and notes through a voice-to-text converter.

Shorten the Call-to-Cash Cycle

e-Emphasys Field Service provides technicians the information they need, directly on their mobile device, including:

  • Customer details
  • Job site information
  • Equipment configuration
  • Service history
  • Applicable warranties

MAXIMIZE TECHNICIAN PRODUCTIVITY

Spend More Time Making Repairs, Not Doing Paperwork

Real-Time Dispatch Notifications

Have the right technician on-site within minutes!

On-Site Reporting and Digital Signature Capture

Technicians can get a digital signature from customers on-site. Parts and labor can also be reported against the work order before leaving the customer site.

GPS Integration

Detailed routing information gets technicians to the job site faster
“Pre e-Emphasys, our technicians were spending hours and hours on their paperwork every day. Post e-Emphasys, they’re spending approximately 15 to 30 minutes a day getting all their paperwork done.”

– Steve Stafki, VP of Service at General Equipment & Supplies

MORE CUSTOMER BENEFITS

Increase in Service Revenue

Increase in Billable Service Tech Time

Reduction in Service Administration Costs

GUIDE

Learn more about the benefits our integrated dealer management platform

CUSTOMER CASE STUDY

See what our customers have to say about the benefits of our dealer management platform

RELATED ROLE

See what benefits service managers and service departments see with e-Emphasys