FIELD SERVICE SOFTWARE
For Equipment Dealers & Rental Companies

FIELD SERVICE & SCHEDULING SOFTWARE
Proven to Increase Service Productivity

Mobile tools for increasing efficiency in the field and making the most of your service technicians.

e-SCHEDULER

In the Office
SCHEDULING & DISPATCH
Ensures You Send the Right Technician for the Job, Every Time

Reduce Service Cost and Always Schedule the Right Technician

e-Emphasys helps to reduce scheduling time and lower parts and fuel costs by allowing selection of technicians from multiple companies and multiple service centers

Easy-to-Use, Customizable Interface to Meet Your Needs

Easy, color coded dashboards for advance scheduling, emergency scheduling, and automated scheduling of jobs. Managers can drag and drop information to allocate or de-allocate jobs to technicians

Keep Your Customers Happy

Stay ahead of customer deadlines and potential complaints with actionable alerts for promised dates missed, job start and end delays, back order part delays and much more

WORKFORCE OPTIMIZATION
Get the Most Out of Your Techs

Increase First-Time Fix Ratio

Skill-matching capability allows dispatchers to select the right technician for the job

Real-Time Technician GPS Tracking

Allows scheduling based on skill and proximity to service needs

Eliminate Wasted Time and Effort

Real-time parts inventory information and customer information ensures your technician have everything they need to get the job done

Optimize Service Efficiency

e-Emphasys ERP Field Service features powerful reporting tools that help measure and fine-tune the efficiency and productivity of technicians

“Our revenue, particularly in service, has increased 30% this year. One of the areas that has helped us tremendously is the eServiceTech. Being able to manage labor day by day without paper has improved that process greatly.”

– Brian Loderhose, VP Product Support, Van Keppel Equipment Company

e-SERVICETECH

In the Field
REAL-TIME REPORTING AND DATA
Available Wherever the Job Takes You

Update Information in Real-Time

eServiceTech allows technicians to submit repair notes from the field, upload mobile repair pictures with annotations and notes, and record annotations and notes through a voice-to-text converter.

Shorten the Call-to-Cash Cycle

e-Emphasys Field Service provides technicians the information they need, directly on their mobile device, including:

  • Customer details
  • Job site information
  • Equipment configuration
  • Service history
  • Applicable warranties
“Pre e-Emphasys, our technicians were spending hours and hours on their paperwork every day. Post e-Emphasys, they’re spending approximately 15 to 30 minutes a day getting all their paperwork done.”

– Steve Stafki, VP of Service at General Equipment & Supplies

MAXIMIZE TECHNICIAN PRODUCTIVITY
Spend More Time Making Repairs, Not Doing Paperwork

Real-Time Dispatch Notifications

Have a technician on-site within minutes!

GPS Integration

Detailed routing information gets technicians to the job site faster

On-Site Reporting and Digital Signature Capture

Technicians can get a digital signature from customers on-site. Parts and labor can also be reported against the work order before leaving the customer site

MORE CUSTOMER BENEFITS

Increase in Service Revenue

Increase in Billable Service Tech Time

Reduction in Service Administration Costs

RESOURCES

Access our library of white papers, datasheets, and brochures to learn more!

VIDEO LIBRARY

Access our library of customer testimonial videos, by department videos, and more!

BLOG

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