Mobile tools for increasing efficiency in the field and making the most of your service technicians.
e-Emphasys helps to reduce scheduling time and lower parts and fuel costs by allowing selection of technicians from multiple companies and multiple service centers
Easy, color coded dashboards for advance scheduling, emergency scheduling, and automated scheduling of jobs. Managers can drag and drop information to allocate or de-allocate jobs to technicians
Stay ahead of customer deadlines and potential complaints with actionable alerts for promised dates missed, job start and end delays, back order part delays and much more
Allows scheduling based on skill and proximity to service needs
Real-time parts inventory information and customer information ensures your technician have everything they need to get the job done
e-Emphasys ERP Field Service features powerful reporting tools that help measure and fine-tune the efficiency and productivity of technicians
“Our revenue, particularly in service, has increased 30% this year. One of the areas that has helped us tremendously is the eServiceTech. Being able to manage labor day by day without paper has improved that process greatly.”
– Brian Loderhose, VP Product Support, Van Keppel Equipment Company
“Pre e-Emphasys, our technicians were spending hours and hours on their paperwork every day. Post e-Emphasys, they’re spending approximately 15 to 30 minutes a day getting all their paperwork done.”
– Steve Stafki, VP of Service at General Equipment & Supplies
Have a technician on-site within minutes!
Detailed routing information gets technicians to the job site faster
Technicians can get a digital signature from customers on-site. Parts and labor can also be reported against the work order before leaving the customer site