A Robust CRM Platform Designed for Equipment Dealers

e-Emphasys Customer Relationship Management (CRM) helps the dealership sales force manage opportunities and serve customers more effectively, increasing sales and customer satisfaction.
e-Emphasys CRM is based on Microsoft Dynamics, with extensions specific for the Equipment Dealership and Rental sales organizations. It equips the dealership sales force with comprehensive capability for configuration and negotiation of deals.

The e-Emphasys CRM deal sheets support equipment, configuration, warranty terms, equipment trade-in, quotes, order and rental agreements.

With full visibility of equipment inventory, specifications, configurations, images, pricing information, attachments and options, customer credit position and margin information, your sales force is fully armed to serve customers and close deals.

e-Emphasys CRM helps sales personnel manage the complete sales cycle in a structured and proactive manner, keeping track of each meeting, offer and interaction. It supports the sales management with comprehensive management information.

EQUIPMENT DEALER CRM

Manage the Complete Sales Cycle

Seamless Integrations

Integrations with Outlook (Calendar & Mail), Dealer Business Systems, marketing automation tools and more

Sales Reporting & Win-Loss Analysis

Revenue and profit reporting by geography, branch, line of business, OEM, equipment category, model, transaction and more

Customer History & Inventory Visibility

Complete customer interaction history, price lists of equipment, images of different models, attachments, options and more

POWERFUL TOOLS TO DRIVE SALES

Never Miss an Opportunity

Powerful, Flexible Quoting Tools

Configuration of quotes and orders including warranty terms, trade-ins, rental agreements and more

Automated Processes

Directly convert accepted quotes into orders, automatically schedule follow up activities and more

DRIVE CUSTOMER ENGAGEMENT

In-Depth Customer Insights

Up-to-the-minute information on segment performance, closing ratios, sales and marketing data

Sales Tracking & Forecasting

Track all sales department activities & customer interactions

Prebuilt Sales Processes

Turn leads into opportunities with sales force automation
“Our customer satisfaction with e-Emphasys has definitely increased as we are able to get information. We’re able to get real-time looks at inventories and get answers to our customers when they’re sitting right in front of us in the office.”

–  Jon Shilling, CEO and President, General Equipment & Supplies

WANT TO LEARN MORE?
Download the e-Emphasys CRM Datasheet!
GUIDE

Learn more about the benefits our integrated dealer management platform

CUSTOMER CASE STUDY

See what our customers have to say about the benefits of our dealer management platform

RELATED ROLE

See what benefits sales managers and sales departments see with e-Emphasys