Equipment Dealer CRM Solution

What if your equipment dealership’s sales force were themselves equipped to manage the entire sales cycle and never miss an opportunity?

With complete visibility of equipment inventory, specifications, configurations, images, pricing, attachments and options, customer credit and margin data, your sales force would be fully armed to serve customers and close deals.

The right CRM solution helps the dealership salesforce manage opportunities and serve customers more effectively, increasing both sales and customer satisfaction.

e-Emphasys CRM Software

e-Emphasys eCRM is software built on Microsoft Dynamics, with extensions to meet the specific needs of equipment dealerships and their sales organizations. It helps manage the entire sales cycle in a structured and proactive manner, keeping track of each interaction and providing comprehensive capabilities to configure quotes and negotiate deals. Take your dealership to the next level by delivering more predictable and consistent customer experiences.

See exactly what is happening across your dealership with up-to-date information in the format you need. Identify trends and drill down into the details to quickly diagnose cause and effect. 

Solution Capabilities and Benefits

Drive customer engagement with e-Emphasys eCRM, turning leads into opportunities with built-in automations to optimize sales processes. Continue to use Outlook (calendar and email), dealer business systems, marketing automation tools and more thanks to seamless integrations. Some key capabilities and benefits are:

In-Depth Customer Insights

See complete customer interaction histories plus up-to-the-minute information on segment performance, closing ratios, sales and marketing data.

Inventory Visibility

View equipment price lists, images of different models and their attachments, options and more.

Powerful Automation

Easily configure quotes and orders, including warranty terms, trade-ins and rental agreements, plus convert accepted quotes into orders and automatically schedule follow-up activities.

Sales Reporting & Win-Loss Analysis

View revenue and profit reports by geography, branch, line of business, OEM, equipment category, model, transaction, etc.

Our customer satisfaction with e-Emphasys has definitely increased as we are able to get information. We’re able to get real-time looks at inventories and get answers to our customers when they’re sitting right in front of us in the office.

– Jon Shilling, CEO and President, General Equipment & Supplies

Want to Learn More?

You can download the e-Emphasys eCRM data sheet now. No form required.