eServiceTech Privacy Policy

Privacy Notice

Thank you for choosing to be part of our community at e-Emphasys Technologies, Inc. (“e-Emphasys”, “Company”, “we”, “us”, “our”). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice, or our practices with regards to your personal information, please contact us at

The following information pertains to information we collect from the user of the e-Emphasys eServiceTech mobile app (“eServiceTech”).

eServiceTech does not “collect” any personally identifiable information about the user except for the following data types:

  • eServiceTech captures the user’s location information only while the user is using the app and it is used for displaying the most current location of the user to the Service Manager/Dispatcher on the eScheduler & eService+ web applications. Only the most recent location of the user is stored in the database for this purpose.
  • eServiceTech allows the logged in user to access the photos, videos and other of documents that are available on the iPhone or iPad and upload the same to the ERP backend so that they can be associated with the work order that the user is working with.
  • eServiceTech acceses the user’s calendar on the iOS (and iPadOS) device to create events in the user’s calendar corresponding to the work orders that are assigned to the user.
  • eServiceTech uses Google Analytics to measure application usage patterns. A user’s location, email address, user ID, and e-Emphasys ERP employee ID are collected as part of the analytics measurements.

Additional details about e-Emphasys’s privacy policy may be found at the following URL:
e-Emphasys Privacy Policy