Field Service

Equipment Dealer Field Service Solution

Productivity is a game-changer for equipment dealership service departments and their customers. But dispatchers often lack real-time interaction with technicians who are out on calls, and technicians don’t always have essential information at their fingertips when they’re in the field.

A field service application helps equipment dealerships improve dispatch management and increase efficiency among service techs in the field. This mobile technology optimizes the service department’s workforce and ensures technicians have the real-time data they need wherever the job takes them.

The right field service solution boosts technician productivity and improves the customer experience.

e-Emphasys Field Service Software

e-Emphasys eServiceTech enables equipment dealerships to optimize service efficiency by automating the management, collection and distribution of technician hours through an easy-to-use, touch-screen application. This mobile app is another step in modernizing the service department with solutions that increase accuracy, customer satisfaction and profitability by controlling and even reducing operating losses.

Solution Capabilities and Benefits

By automatically calculating technician on-the-job hours, e-Emphasys eServiceTech reduces the risk of payroll errors significantly. For clients with existing time-and-attendance packages, such as Kronos eTime, eServiceTech generates daily reconciliation reports to eliminate payroll discrepancies. The app’s ability to track, view and report technician information helps reduce unplanned overtime, administrative labor and clerical errors. Some clients have reported a 10% increase in billable technician time and a 50% reduction in service administration costs. Specific capabilities and benefits include:

Maximum Technician Productivity

Ensure the right technicians are quickly dispatched with detailed directions to arrive at job sites faster, so time is spent on the right repairs to get customers’ machines up and running.

Service Scheduling Integration

Using in tandem with our service scheduling software provides labor pricing, increases time-keeping accuracy, reduces unscheduled overtime, and monitors idle time.

Real-Time Data Retrieval & Reporting

Let technicians see customers’ service histories and other key information, plus submit repair notes, upload pictures, and voice record information that converts to text.

Shorter Call-to-Cash Cycle

Enable technicians to get a digital customer signature on site, plus report parts and labor against the work order before leaving the job for faster invoicing and receivables.

Pre e-Emphasys, our technicians were spending hours and hours on their paperwork every day. Post e-Emphasys, they’re spending approximately 15 to 30 minutes a day getting all their paperwork done.

– Steve Stafki, VP of Service, General Equipment & Supplies

Want to Learn More?

You can download the e-Emphasys eServiceTech data sheet now. No form required.