SERVICE MANAGEMENT SOFTWARE
For Equipment Dealers & Rental Companies

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MOBILE FIELD SERVICE APPS & ADVANCED SCHEDULING
In the Office or In the Field

e-Emphasys Service Management enables dealerships and rental firms to optimize customer service, reduce equipment downtime and turn the service department into a profit center.

It helps dealerships to effectively plan, schedule, and manage resources, to improve service processes and customer satisfaction. It offers tightly integrated functionality to automate and optimize end-to-end OEM warranty and claim processes.

e-Emphasys Service Management solution allows companies to leverage the internet and mobile technologies for effective communication that helps receiving and transmitting real-time updates between service supervisors and field mechanics.

SERVICE MANAGEMENT

Empower Your Service Staff in the Office and in the Field

Service dashboards

To monitor WIP, escalations and other key information.

Service contract management

With Google Maps and Microsoft MapPoint provide instant visibility of equipment location.

OEM flat rates

Supports OEM labor-standard job hours (flat rates) for improved service technician performance and profitability.

Service planning tool

Optimizes scheduling of PMs and identifies non-PM service.

Start-to-finish work order control

Including pricing, credit limits, job groups, and job codes.

Learn how the e-Emphasys Platform benefits Service Managers

“Pre e-Emphasys, our technicians were spending hours and hours on their paperwork every day. Post e-Emphasys, they’re spending approximately 15 to 30 minutes a day getting all their paperwork done.”

– Steve Stafki, VP of Service at General Equipment and Supplies

WANT TO LEARN MORE?

Download the e-Emphasys Service Datasheet!
GUIDE

Learn more about the benefits our integrated dealer management platform

CUSTOMER CASE STUDY

See what our customers have to say about the benefits of our dealer management platform

RELATED ROLE

See what benefits service managers and service departments see with e-Emphasys