SERVICE MANAGEMENT SOFTWARE
For Equipment Dealers & Rental Companies

MOBILE FIELD SERVICE APPS & ADVANCED SCHEDULING
In the Office or In the Field

e-Emphasys Service Management software enables dealerships and rental firms to optimize customer service, reduce equipment downtime and turn the service department into a profit center.

It helps dealerships to effectively plan, schedule, and manage resources, to improve service processes and customer satisfaction. It offers tightly integrated functionality to automate and optimize end-to-end OEM warranty and claim processes.

e-Emphasys Service Management solution allows companies to leverage the internet and mobile technologies for effective communication that helps receiving and transmitting real-time updates between service supervisors and field mechanics.

EQUIPMENT DEALER SERVICE MANAGEMENT SOFTWARE

Turn Your Service Department Into a Profit Center

Maximize Technician Productivity

Improve first-time fix ratios, reduce unit downtime and more

Exceed Customer Expectations

Integrated call management/help-desk support, easy-to-use graphical interfaces, automated transactions and more

Efficient Preventative Maintenance

Sophisticated maintenance scheduling of customers’ and dealers’ fleets based on time, meter, or both

Mobile Field Service Solutions

Effective communication between service supervisors and field mechanics, real-time updates on the go and more

Warranty Management Solutions

Fully automate and optimize end-to-end OEM warranty and claim processes

Innovative Service Scheduler & Dispatch Dashboards

Reduce service costs and schedule the appropriate technicians every time

Learn how the e-Emphasys Platform benefits Service Managers

WANT TO LEARN MORE?

Download the e-Emphasys Service Datasheet!

“Pre e-Emphasys, our technicians were spending hours and hours on their paperwork every day. Post e-Emphasys, they’re spending approximately 15 to 30 minutes a day getting all their paperwork done.”

– Steve Stafki, VP of Service at General Equipment and Supplies

GUIDE

Learn more about the benefits our integrated dealer management platform

CUSTOMER CASE STUDY

See what our customers have to say about the benefits of our dealer management platform

RELATED ROLE

See what benefits service managers and service departments see with e-Emphasys