Scheduling Software Proven to Increase Service Productivity

The e-Emphasys eScheduler Application designed for dispatchers and foremen, streamlines operations with effective Planning, Scheduling and Dispatch of field technicians.
Turn your first point of contact into a competitive advantage with detailed customer and service history information as soon as a service call comes in. Improve first-time fix rate with intelligent scheduling based on technician availability, skills, proximity and real-time insight into part requirements and availability.
SCHEDULING & DISPATCH
Ensures You Send the Right Technician for the Job, Every Time

Reduce Service Cost and Always Schedule the Right Technician

e-Emphasys helps to reduce scheduling time and lower parts and fuel costs by allowing selection of technicians from multiple companies and multiple service centers

Easy-to-Use, Customizable Interface to Meet Your Needs

Easy, color coded dashboards for advance scheduling, emergency scheduling, and automated scheduling of jobs. Managers can drag and drop information to allocate or de-allocate jobs to technicians

Keep Your Customers Happy

Stay ahead of customer deadlines and potential complaints with actionable alerts for promised dates missed, job start and end delays, back order part delays and much more

WORKFORCE OPTIMIZATION

Get the Most Out of Your Techs

Increase First-Time-Fix Ratio

Skill-matching capability allows dispatchers to select the right technician for the job

Real-Time Technician GPS Tracking

Allows scheduling based on skill and proximity to service needs

Eliminate Wasted Time and Effort

Real-time parts inventory information and customer information ensures your technician have everything they need to get the job done

Optimize Service Efficiency

eScheduler features powerful reporting tools that help measure and fine-tune the efficiency and productivity of technicians
“e-Emphasys has cut our service administration expense by at least 50 percent. I would say the reduction in time with e-Emphasys in generating financials is 70 percent or greater. Things that used to take two departments several days going back and forth now take, in some cases, 10 to 20 seconds.”

 

– John Kimball, President, Kimball Equipment Company

MORE CUSTOMER BENEFITS

Increase in Service Revenue

Increase in Billable Service Tech Time

Reduction in Service Administration Costs

GUIDE

Learn more about the benefits our integrated dealer management platform

CUSTOMER CASE STUDY

See what our customers have to say about the benefits of our dealer management platform

RELATED ROLE

See what benefits service managers and service departments see with e-Emphasys