Warranties, Claims & Profitability

e-Emphasys Warranty Management enables dealerships to create, run, process and track warranty claims through their full lifecycles. Dealers can improve operational efficiency with tracking and monitoring of various warranties (standard, extended, power train, premier, etc.) for your own and customer-owned equipment. Warranty managers are empowered to keep track of the entire life-cycle of warranty claims from the moment a claim is opened by the service department, to filing it to the OEM, and finally approval or denial of the claim.

Maintain your complete claims history with submitted amounts to OEMs, amounts recovered from OEMs, and amounts denied. The clear visibility of each claim in its processing cycle through various claim status indicators makes warranty management for your organization easy, efficient and effective.

Streamline Warranty Management

e-Emphasys ERP offers a complete, robust, and fully integrated solution to help you:

    • Leverage warranty management as a strategic advantage
    • Manage, monitor, and process electronic claims for OEM, third-party and internal warranties, and policy warranties
    • Manage multiple warranties based on time periods or meter readings for units including individual dealer and OEM warranties
    • Book warranty reserves against specific equipment units. Reserves can be utilized if the warranty claim is denied by the OEM, or as a goodwill expense to the customer

Reduce Warranty Claim Rejections

e-Emphasys Dealer Management Software leverages the power of integrated warranty workflows, streamlined processes, enriched data and active warranty intelligence. Warranty managers can maximize profits from warranties by:

    • Maintaining OEM specific warranty rates for parts and labor
    • Ensuring accurate claim submissions with higher probability of approvals from OEMs
    • Improving cash flow, reducing warranty A/R aging, and eliminating rate disputes

Analyze Profitability of Warranty Claims

Warranty Management dashboards provide financial analysis tools to enable greater control and visibility for organizations. The e-Emphasys ERP includes:

    • Detailed insight into claim recovery ratios by OEM, denied claims by OEM, and more
    • Claim analysis to report and provide immediate information on claim status, claim aging, and more
    • Tight integration with finance modules to enable automatic tracking of outstanding claims in AR. In addition, approved claims are automatically tracked in the AP module
    • Accurate claim profitability analysis to systematically update books for claim revenue and expenses

Integrated Document Management & BI Dashboards

e-Emphasys Warranty Management provides complete integrations with our Advanced Document Management Tools to:

    • Proactively alert service foreman and managers of equipment under warranty
    • Link all supporting claim documents such as pictures, photos of faulty parts, etc.
    • Learn more about e-Emphasys Document Management

e-Emphasys Business Intelligence equips Warranty managers with:

    • 360 degree view of warranty expenses and revenues
    • Ability to segregate anomalies, highlight repetitive phenomena, and more
    • Learn more about e-Emphasys Business Intelligence

“With e-Emphasys we’ve been able to close our accounts receivable warranty claims much quicker, therefore reducing the warranty losses.”

– Janice Moeller, Director of Corporate Systems, Scott-Macon Equipment Company


Reduction in Warranty Receivables Losses

Reduction in Time to File a Warranty Claim

Improvement in Cash Conversion Cycle


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See what benefits warranty managers and service departments see with our dealer management platform