STREAMLINE YOUR PARTS DEPARTMENT
From Purchase to Payment

Your job is complicated. You’re in charge of receiving, shipping, inventory levels, and more. You have to forecast demand, oversee operating budgets, keep inventory levels low, increase sales and keep customers happy – all at the same time. You need to make quick decisions, with very little room for mistakes.

For Parts Managers, e-Emphasys Parts Management offers a complete, robust, and fully-integrated solution to manage the entire department, including parts sales, order fulfillment, demand forecasting, planning, shortage handling, purchase, returns and warehouse operations.

Reduce Warranty Claim Rejections

e-Emphasys ERP offers a complete, robust, and fully integrated solution to help you:

  • Leverage warranty management as a strategic advantage
  • Manage, monitor, and process electronic claims for OEM, third-party and internal warranties, and policy warranties
  • Manage multiple warranties based on time periods or meter readings for units including individual dealer and OEM warranties
  • Book warranty reserves against specific equipment units. Reserves can be utilized if the warranty claim is denied by the OEM, or as a goodwill expense to the customer

Reduce Warranty Claim Rejections

e-Emphasys Dealer Management Software leverages the power of integrated warranty workflows, streamlined processes, enriched data and active warranty intelligence. Warranty managers can maximize profits from warranties by:

  • Maintaining OEM specific warranty rates for parts and labor
  • Ensuring accurate claim submissions with higher probability of approvals from OEMs
  • Improving cash flow, reducing warranty A/R aging, and eliminating rate disputes

Analyze Profitability of Warranty Claims

Warranty Management dashboards provide financial analysis tools to enable greater control and visibility for organizations. The e-Emphasys ERP includes:

  • Detailed insight into claim recovery ratios by OEM, denied claims by OEM, and more
  • Claim analysis to report and provide immediate information on claim status, claim aging, and more
  • Tight integration with finance modules to enable automatic tracking of outstanding claims in AR. In addition, approved claims are automatically tracked in the AP module
  • Accurate claim profitability analysis to systematically update books for claim revenue and expenses

Integrated Document Management & BI Dashboards

e-Emphasys Warranty Management provides complete integrations with our Advanced Document Management Tools to:

    • Proactively alert service foreman and managers of equipment under warranty
    • Link all supporting claim documents such as pictures, photos of faulty parts, etc.
    • Learn more about e-Emphasys Document Management

e-Emphasys Business Intelligence equips Warranty managers with:

    • 360 degree view of warranty expenses and revenues
    • Ability to segregate anomalies, highlight repetitive phenomena, and more
    • Learn more about e-Emphasys Business Intelligence

“e-Emphasys ERP has allowed us to reduce inventory lead time and improve fill rates to ensure parts are available when and where we need them.”

–  John Coughlin, President, Linder Industrial Machinery Company

MORE CUSTOMER BENEFITS

Increase in Physical Inventory Accuracy

Increase in Over-the-Counter Fill-Rates

Reduction in Time Spent doing Inventory

GUIDE

Learn more about the benefits our integrated dealer management platform

BEGINNER’S GUIDE TO EQUIPMENT ERP

CUSTOMER CASE STUDY

See what our customers have to say about the benefits of our dealer management platform

MARUBENI CASE STUDY

RELATED RESOURCE

See what benefits parts managers and parts departments see with our dealer management platform

PARTS MANAGEMENT DATASHEET