Provide Customers with Complete Self-Service eCommerce Capabilities

ePortal features generate satisfied customers and provide a competitive edge over the product support offerings of your competitors.
  • See owned equipment
  • See current location of the equipment
  • Review warranty details
  • Find meter readings
  • Display quotes / orders
  • Create service requests
  • Receive preventive maintenance alerts

All without taking precious time away from your customer service team.

RENTAL PORTAL
From the Rental Portal Your Customers Can:
  • Manage rentals
  • Track rental locations
  • Review insurance details
  • See meter readings
  • Review open quotes / orders
  • Create service requests
  • Receive maintenance alerts
“e-Emphasys Is allowing Linder to meet our goal of exceeding our customer’s expectations. Working with e-Emphasys we are confident of that and much more.”

– John Coughlin, President, Linder Equipment

SERVICE PORTAL
With Services Portal, Your Customers Can View, Track and Manage:
  • Quotes and orders
  • Service requests/calls
  • Status update and monitoring
PARTS PORTAL
From the Parts Portal Your Customers Have the Ability to:
  • Use comprehensive search and sort functions
  • Display part details such as price, discount, and proximity-based warehouse availability, alternate parts etc.
  • Review parts from frequently ordered list and order history
  • Payment gateway integration with shopping cart
  • Leverage multiple order types
  • Shop from OEM parts catalog
  • Track backorders
  • Review frequently ordered list, order history, invoice history
  • Smartphone enabled responsive web app
  • Manage freight
  • B2B integration of purchase order to sales order, order confirmation and invoicing

All these features are available through a smart-phone enabled responsive web app.

FINANCE PORTAL
With the Finance Portal, Your Representatives Can:
  • View customer details
  • Manage department-wide invoicing
  • Online invoice payment with secure payment gateways
WANT TO LEARN MORE?
Download the e-Emphasys ePortal Datasheet!
GUIDE

Learn more about the benefits our integrated dealer management platform

CUSTOMER CASE STUDY

See what our customers have to say about the benefits of our dealer management platform

RELATED ROLE

See what benefits sales managers and sales departments see with e-Emphasys