Service Management
Equipment Dealer Service Management Solution
The service department is always on call, making technicians, dispatchers and service managers one of the hardest-working teams within equipment dealerships. But sometimes the lines between a satisfied and grumbling customer, long-term loyalty and attrition, and profit and loss are very thin, so service productivity is key.
Being able to anticipate needs and predict or prevent problems upgrades the service experience from reactive fire-fighting to a proactive partnership. Does your service department have the infrastructure for this sort of efficient and effective execution?
The right service management solution increases the efficiency and profitability of your service department and improves the customer experience.
e-Emphasys Service Management Software
e-Emphasys ERP optimizes customer service, reduces equipment downtime, and increases the profitability of the service department. It helps dealerships effectively plan, schedule and manage resources to improve service processes and customer satisfaction.
e-Emphasys Service Management software leverages the internet and mobile technologies for more effective communication, receiving and transmitting real-time updates between service supervisors and field mechanics.
Solution Capabilities and Benefits
e-Emphasys ERP optimizes workforce performance and shortens the call-to-cash cycle all while putting the focus back on your customers. With e-Emphasys Service Management, processes across the department are streamlined, and customer data is always up-to-date to increase the ability to provide exceptional service. These are some of its specific benefits:
Data Visibility & Operational Control
Service managers have real-time access to all customer and departmental operational data to better manage resources and improve service delivery.
Improved Scheduling
Schedule the right technicians with the right parts for every work order to increase first-time fix rates and reduces service costs.
Reduced Paperwork & More Billable Time
Increase productivity and create more billable time for technicians with less paperwork, including annotating and sharing equipment images and capturing customer signatures onsite.
Preventative Maintenance & Warranty Management
Schedule maintenance based on time, meter or both, and fully automate end-to-end OEM warranty and claims processes.
One of the KPIs that we've historically tracked is how long it takes for us to get from the completion of a work order to actually invoicing the work order. We've been able to cut that in half in the time we've been on e-Emphasys.
– Ryan Greenawalt, CEO, Alta Equipment Group
Want to Learn More?
You can download the e-Emphasys Service Management data sheet now. No form required.
