SERVICE MANAGERS:
Equipment Dealer ERP Software

MOBILE FIELD SERVICE & SCHEDULING
Increases Technician Profitability

e-Emphasys ERP helps you to streamline your scheduling and dispatch, optimize your workforce, and shorten the call-to-cash cycle.

Improve Scheduling

Increase your first time fix rates by scheduling the right technician, for the right job, with the right parts. Quickly react to changing schedules directly within e-Emphasys ERP.

  • Easy drag and drop work assignments to technicians with rich, interactive and configurable dispatch console
  • Improve efficiency of technician scheduling and technician of both shop and field techs
  • Quickly react to changing schedules. No more checking white boards
  • Improve visibility into technician assignments. No more under or over-utilized technicians
  • Visibility into parts availability and location to ensure first time fixes
  • View work orders based on different data filter criteria like unassigned, priority, service branch, foreman, customer, etc.
  • Assign multiple technicians to a work order
  • Use Geo-spatial location tools to find technicians in the field and assign the properly skilled technician to the job

Simplify the Complex Supply Chain Matrix

Enable seamless integration – from Enquiry to Invoicing to After-sales.

  • Easy drag and drop work assignments to technicians with rich, interactive and configurable dispatch console
  • Improve efficiency of technician scheduling and technician of both shop and field techs
  • Quickly react to changing schedules. No more checking white boards
  • Improve visibility into technician assignments. No more under or over-utilized technicians
  • Visibility into parts availability and location to ensure first time fixes
  • View work orders based on different data filter criteria like unassigned, priority, service branch, foreman, customer, etc.
  • Assign multiple technicians to a work order
  • Use Geo-spatial location tools to find technicians in the field and assign the properly skilled technician to the job

Put the Focus Back on Your Customer

The e-Emphasys ERP solution is designed to maintain, generate, and display customer data so that your employees have access to the most accurate, up to date information possible. This level of detail increases your ability to provide exceptional customer service and creates a loyal customer base.

  • Invoice from the field for quick payment
  • Eliminate duplicate data entry
  • Capture customer signatures electronically
  • Track & monitor service truck inventory to identify excess parts and proactive replenishment
  • Quickly dispatch alerts
  • Access complete service repair history, customer history, and warranty information
    directly from the field
  • Improve cause, complaint, coverage and solution tracking
  • Update unit meter readings

Learn more about Field Service Options

Reduce Paperwork

When you remove excessive paperwork from your technicians’ typical day, you can save hundreds of hours, as well as create a better work environment.

With e-Emphasys ERP, technicians can post their labor hours, share images of equipment, provide debrief information and take customer signatures directly from the worksite, allowing for quick turnaround and invoicing from your enterprise.

“Pre e-Emphasys, our technicians were spending hours and hours on their paperwork every day. Post e-Emphasys, they’re spending approximately 15 to 30 minutes a day getting all their paperwork done.”

– Steve Stafki, VP of Service at General Equipment and Supplies

MORE CUSTOMER BENEFITS

Increase in Service Revenue

Increase in Billable Service Tech Time

WIP Improvement

RESOURCES

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