In today’s world, the number one issue facing dealers is the shortage of skilled Service technicians. The eService Virtual Assistant (eVA) reduces this problem by bridging the gap between skills and experience with cutting-edge Artificial Intelligence and Machine Learning technology. eVA provides guided troubleshooting and suggested parts requirements, and assigns probability based on knowledge gained from historical work order activities. This intuitive, user-friendly application helps technicians diagnose and repair problems quickly and efficiently, increasing technician productivity and reducing training time. The more you rely on eVA, the smarter and more reliable it becomes, leveraging Machine Learning to increase accuracy and profitability. eVA provides intelligent insight on job data for repairs, including parts, time and skill requirements, for standard and non-standard tasks which may not be provided by OEM’s. Drawing on the accumulated knowledge of your technicians, eVA provides a Service knowledge base that turns decades of experience into actionable insight.
Increase Technician Productivity
eVA leverages AI and Machine Learning to help technicians get to the root of the problem quickly, listing the cause of failure and possible solutions in order of probability with auto-filtering based on specific model or product category
Helping You Bridge the Gap
eVA bridges the gap between skills and experience, providing a Service knowledge base that helps technicians improve performance and shorten training time. Drawing on the accumulated knowledge of your senior technicians, eVA turns decades of experience into actionable insight.
According to the Associated Equipment Distributors, the heavy equipment technician shortage is costing the equipment distribution industry over $2.4 billion in potential revenue each year. That’s approximately $300,000 per technician. eVA helps to shorten training time and improve the performance of your technicians, providing a competitive advantage and ensuring you maximize the profitability of your Service department