Excellent customer service is the goal of Equipment Rental Management. e-Emphasys Rental Management empowers organizations to exceed customer expectations. Customers benefit from self-service portals where they can search for equipment availability in real-time, with real-time pricing including discounts and daily, weekly, and monthly rental rates. Equipment Rental Management is more than just equipment scheduling software as companies have the ability to track multiple meter readings. This proves to be essential in making sure customers are charged the appropriate rate for the equipment in the case of over-usage. Visibility of effective and expiration dates for rental rates make the equipment booking and reservation process more efficient by cutting transaction time, leading to improved customer satisfaction Customers no longer experience miscommunication or confusion in the process of reserving equipment as they can reserve, order, and receive the exact equipment that meets their needs.
Equipment Rental Management equips organizations with robust tracking and inventory management tools. Dealerships and rental companies have visibility of every piece of equipment within software through GPS tracking. Organizations gain a competitive advantage as real-time KPI’s integrated with GPS mapping allow executives make strategic decisions based on equipment usage, travel time and distance, freight cost, and more.
Customers benefit from Rental Availability Search when looking for the equipment and machines that they need. Rental Availability Search filters and searches by category, model, branch office, location, and even different versions or options of specific models. Therefore, customers who may need a machine with a specific part is able to search by attachment, making sure every possible need of the customer is fully met. Customers also have the ability to search for alternative equipment in cases where certain machines may not be available. All equipment details are visible with the software, including history of the equipment, when it arrived, and who has rented it over time. Equipment Rental Software provides the “Life Cycle Cost”, detailing every financial activity of a machine. This includes details of profitability, rental revenue, service orders, original acquisition cost, insurance associated with the machine, interest on loans, warranty reserves, and more. Even further, for equipment that has been customized or configured in a specific way, Equipment Rental Management keeps track of “Configuration Life Cycle Cost”, calculating the changing value of a machine with different attachments and configurations.
With Equipment Rental Software, dealerships and rental companies maximize the availability, performance, and utilization of their fleet. During the cycle of equipment being returned, maintenance, inspected, and sent out again, e-Emphasys Rental Management helps to automate processes and streamline operations. Turnaround time is significantly lowered as dealerships and rental firms utilize RFID data capture. Appropriate parties are notified in real-time when equipment returns to the lot, allowing the item to be inspected, work order to be generated and completed, and item ready to be rented out again in the most efficient manner.
Traditionally, dealerships and rental companies have used endless spread sheets and mounds of paper to run the accounting processes of an organization. Equipment Rental Management radically improves this process as organizations can implement paperless quote, order, and invoice processes. Easy quoting, invoicing, and document management delivers efficient administration of the rental process, and companies benefit from capabilities such as auto-converting inquiries into quotes and quotes into sales orders. Rental managers are also equipped to create quotes and contracts through Rental Dashboards in the solution, utilizing all-inclusive proposals of equipment, attachments, warranty, services, and trade-ins. The system provides flexibility for rental invoicing with auto-calculation of invoice amounts, considering off-rent periods, and other common financial occurrences in the rental department. Overall, streamlined accounting processes integrated with the software provide organizations with the control and visibility of finances to take greater control over their rental departments.
CRM, built on Microsoft Dynamics, is fully integrated into the Equipment Rental Management software. This equips your sales department with all the tools they need to improve customer relations and close more deals. The sales force can take a focused and guided approach when dealing with customers with tracking of all sales activity, customer information, and complete customer interaction history. Organizations do not need to rely on internet connectivity when utilizing CRM as it provides interactive configuration and an off-line mode to sync with the system once they reconnect to the internet. With comprehensive management information, complete tracking of meetings, offers, and interactions, and full visibility of inventory and details (specifications, configurations, images, pricing, attachments, options, credit position, margin information), dealerships and rental firms can be confident that their sales force is fully equipped to effectively close deals and serve customers with conviction.
As it is nearly impossible to make data-driven decisions without having access to information in real time, Equipment Rental Management provides real-time reporting and analytics to help organizations evaluate key rental department metrics. e-Emphasys Rental Management provides an abundance of data broken down by equipment type, OEM, model, and even individual serial number. Companies are given visibility into data, drilled down to the individual machine level, enabling executives to analyze which machines are most and least utilized. As a result, leadership can make strategic and calculated financial/pricing decisions such as discounting low utilization items and increasing prices on high utilization items.