e-EMPHASYS WEBINAR SERIES:
When: February 22, 2023 at 2PM EDT
How Long: 45 minutes
Where: Right from your computer
The Digital Dealership: Increasing Service Efficiency and Profitability at Every Touchpoint
Join us for a free webinar on Wednesday, February 22nd at 2pm EST to learn how leading dealerships and rental companies like Alta Equipment Group, ASCO Equipment and more have leveraged technology to improve the efficiency and profitability of their Service departments.
“One of the KPIs that we’ve historically tracked is how long it takes for us to get from the completion of a work order to actually invoicing the work order. We’ve been able to cut that in half in the time we’ve been on e-Emphasys”
– Ryan Greenawalt, CEO of Alta Equipment Group
Highlights
- Benefits of Cloud solutions – Improve business continuity, security and increase the efficiency of your workforce in the office, in the field, or at home
- Become a Data Driven Service Department – Learn how to automate critical reports and dashboards – in real time
- Real-Time Communication – Keep customers and employees informed with automatic texts and emails alerts at key touchpoints
- Proactive Approach to Customer Service – Proactive alerts/user dashboards and real-time reporting to ensure you stay on top of strategic initiatives
- Connect your Customers – 24/7 Self Service eCommerce Portals allow your customers to order parts, create service requests, pay invoices, track their fleet, manage documents and more.
- Empower your Technicians – Our powerful mobile app provides technicians with complete customer and service history. Create work orders from the field, capture pictures, sign off reports and service notes digitally with any device.
- Streamline Invoicing – Real-time flow of information from the back-office to the technicians and back improves cash conversion cycles
- Case Study- Customer reported benefits including reduction in time spent doing paperwork for technicians, increases in billable tech time, reductions in WIP and administration costs, and improved service margins
- eVA Artificial Intelligence Solution: eVA helps to increase first-time fix ratio, technician efficiency and creates a Service Knowledge Base with the industry’s first practical application of Artificial Intelligence
“Pre e-Emphasys, our technicians were spending hours and hours on their paperwork every day. Post e-Emphasys, they’re spending approximately 15 to 30 minutes a day getting all their paperwork done.”
– Steve Stafki, VP of Service at General Equipment & Supplies
“IT plays a huge part in our industry today. Margins are squeezed in every profit center we have, so IT is one of the main sources to be more efficient, more productive, more profitable.”
– Brax Wright, CEO of ASCO Equipment Company
