e-EMPHASYS WEBINAR SERIES:
THIS EVENT HAS PASSED
When: July 26th, 2023 at 1:00 PM
How Long: 45 minutes
Where: Right from your computer
Improving Customer Engagement: Increasing Efficiency and Profitability at Every Touchpoint
Join us for a free webinar on July 26th at 1 pm EDT to learn how leading dealerships and rental companies like Alta Equipment Group, ASCO Equipment, and more have leveraged technology to improve the efficiency and profitability of their Service departments.
“One of the KPIs that we’ve historically tracked is how long it takes for us to get from the completion of a work order to actually invoicing the work order. We’ve been able to cut that in half in the time we’ve been on e-Emphasys”
– Ryan Greenawalt, CEO, Alta Equipment Group
A Proven History of ROI (Business Benefits Reported by Customers)
- 50% Reduction in Service Administration expense
- 10% Increase in Billable Tech Time
- 20+ day improvement in service invoicing time
- 50% Reduction in Warranty Receivables losses
- 30% increase in Service revenue
“Pre e-Emphasys, our technicians were spending hours and hours on their paperwork every day. Post e-Emphasys, they’re spending approximately 15 to 30 minutes a day getting all their paperwork done.”
– Steve Stafki, VP of Service, General Equipment & Supplies
“IT plays a huge part in our industry today. Margins are squeezed in every profit center we have, so IT is one of the main sources to be more efficient, more productive, more profitable.”
– Brax Wright, CEO, ASCO Equipment Company
Highlights
- Benefits of Cloud solutions – Improving business continuity, security and increasing the efficiency of your workforce in the office, in the field, or at home
- Enhanced Customer Communication – Built in SMS and email alerts to keep your customers updated
- Proactive alerts/user dashboards and real-time reporting to ensure you stay on top of strategic initiatives
- Improve Customer Service and Engagement – 24/7 Self Service eCommerce Portals allow your customers to order parts, create service requests, pay invoices, track their fleet, manage documents and more.
- Automation of processes across departments increases efficiency, improves customer satisfaction, and helps you to adhere to evolving customer expectations
- Case Study- Reported business benefits including reduction in time spent doing paperwork for technicians, increases in billable tech time, reductions in WIP and administration costs, and improved service margins
- A high-level demo of e-Emphasys ERP’s Field Service Capabilities, including our eScheduler and eServiceTech applications
- eVA Artificial Intelligence Solution: eVA helps to increase first-time fix ration, technician efficiency and creates a Service Knowledge Base with the industry’s first practical application of Artificial Intelligence
