e-EMPHASYS WEBINAR SERIES:
When: On-Demand
How Long: 45 minutes
Where: Right from your computer
Build Customers for Life: Improving Customer Service through Digital Transformation
The equipment distribution and rental market is more competitive than ever, with supply shortages, disruptive technologies, labor shortages and other factors threatening your bottom line. Join us for a free 45-minute webinar to learn how some of the globe’s leading dealerships are implementing technology to automate processes, improve customer service levels and create a competitive advantage.
e-Emphasys’ end-to-end cloud solutions include tools for every member of your organization, giving you 360-degree control of your operations and empowering automation of cumbersome manual processes. Purpose-built mobile applications for every role ensure that your organization has access to timely, accurate information, improving your ability to serve customers and drive revenue.
“IT plays a huge part in our industry today. Margins are squeezed in every profit center we have, so IT is one of the main sources to be more efficient, more productive, more profitable.”
– Brax Wright, CEO, ASCO Equipment Company
“One of the KPIs that we’ve historically tracked is how long it takes for us to get from the completion of a work order to actually invoicing the work order. We’ve been able to cut that in half in the time we’ve been on e-Emphasys.”
– Ryan Greenawalt, CEO, Alta Equipment Group
Highlights
- Benefits of a fully integrated Dealer Management Platform – e-Emphasys seamlessly integrates all departments, ensuring your team is operating on timely, accurate and consistent information
- How to leverage real-time, enterprise-wide reporting to identify threats and potential opportunities
- Make it easy for your customers to do business with 24/7 self-service eCommerce offerings – Order parts, request service, view and pay invoices, manage the Rental fleet and more
- Improve customer uptime and aftermarket profitability – Features such as robust Planned Maintenance capabilities, IoT/Telematics monitoring and more
- Mobile applications and personalized dashboards for every role provide your staff with the data and tools they need to efficiently serve customers
- Customizable customer alerts automate communications and keep customers informed
- Artificial Intelligence and Augmented Reality – Learn how dealerships are leveraging advanced tools such as Artificial Intelligence and Augmented Reality to improve technician training, increase first-time fix ratio and more
