Time Saving Strategies for Your Heavy Equipment Dealership
Every business is searching for ways to be more efficient, whether that’s through cutting costs, streamlining process, or other areas. Many of our clients have seen efficiencies across their equipment dealership operations. In today’s blog post, we are focusing on some areas where customers have reporting time saving after implementing e-Emphasys.
One area that our customers see time savings is in their service departments, especially through our eScheduler Application. eScheduler allows you to auto-assign technicians to based on their current location, the location of the job, their skills, and the estimated time allocated for the job. The GPS location of technicians updates in real-time, ensuring you have the most up to date information, allowing you to manage service department operations in an efficient manner. Our customers report a 10% increase in billable service tech time with e-Emphasys. Explaining benefits of eScheduler for Scott-Macon Equipment, William French, Vice President and Controller says “It’s really helped us a lot. You know, we’ve saved so much time with the eScheduler and inter-company transactions and so forth that despite the fact that we’ve grown a bit, we haven’t had to add anyone to our accounting department. So it’s really saved us, the e-Emphasys system has.”
“It’s really helped us a lot. You know, we’ve saved so much time with the eScheduler and inter-company transactions and so forth that despite the fact that we’ve grown a bit, we haven’t had to add anyone to our accounting department. So it’s really saved us, the e-Emphasys system has.”
– William French, VP and Controller
Our Customer ePortal is another great time-saving tool for your equipment dealership. With self-service ordering capabilities for your rental, parts, service, and sales departments, your customers can easily shop your services in one location. They can see inventory in real time, reducing the need to call in an order, allowing your staff to attend to other responsibilities. Your customers can also print and view invoices through the portal, reducing time searching through documents.
Shelly O’Neal of ASCO Equipment reported significant benefits after implementing ePortal. “ASCO Equipment has received benefits from using the ePortal system by allowing our customers to be more self sufficient,” she said. “They can reprint their own invoices which saves time on both sides, they can order parts, they can request service. So we’ve both benefitted, ASCO Equipment and our customers”
With our parts management tools, and the use of bar codes, your parts inventory will update in real-time, eliminating the need for manual inventory. The system provides you with full visibility of your inventory, locations, lot and serial numbers, and more. We also have pre-built OEM parts interfaces for select OEM’s. Reducing the gap between information will save your team time gathering the information. With our system, our customers report a 45% improvement in inventory accuracy, and a 30% reduction in time spent doing inventory.
In explaining the benefits to the parts department at Van Keppel Equipment, Brian Loderhose, Vice President of Product Support explains “I think one of the strong points for us to purchase the e-Emphasys system was the parts and service software capabilities. It was very good for us in that it had components to it that made our business better. For instance, if I wanted to conduct a machine inventory at a branch location, I could pull up to that branch, open my computer. I could export the branch’s inventory within a minute and actually walk the yard and do a spot check. If I wanted to do that with parts I could do a quick cycle count inventory from a parts module that comes live very quickly and allows me to go through and spot check parts and parts inventory. e-Emphasys allows us to do that in a matter of minutes and export the data live right to Excel and then go right to work and that has saved us a tremendous amount of time.”
In the dealership back office, our customers report that financial report production takes 90% less time than before e-Emphasys. Additionally, they have seen 50% less time for financial close, and a 2x reduction in the time spent on tax documents. Overall, they have seen a reduction in time spent on business processes. John Kimball, CEO of Kimball Equipment explains “e-Emphasys has cut our service administration expense by at least 50 percent. I would say the reduction in time with e-Emphasys in generating financials is 70 percent or greater. Things that used to take two departments several days going back and forth now take, in some cases, 10 to 20 seconds.”
These are just some of the many benefits of the e-Emphasys Dealer Management Platform and its applications. Want to see it for yourself? Schedule a demo here.
“e-Emphasys has cut our service administration expense by at least 50 percent. I would say the reduction in time with e-Emphasys in generating financials is 70 percent or greater. Things that used to take two departments several days going back and forth now take, in some cases, 10 to 20 seconds.”
– John Kimball, CEO
Kimball Equipment Company