How to Streamline Warranty Claims with e-Emphasys
A streamlined warranty management process is critical to the profitability of your dealership or rental company. A modern, industry-specific ERP like e-Emphasys can help to maximize profits from warranties by leveraging the power of integrated warranty workflows, streamlined processes, enriched data and active warranty intelligence. For most dealerships, this is not one policy, but multiple policies based on the OEM and equipment, or a policy managed by the dealership to their customers. The e-Emphasys Dealer Management Platform streamlines the warranty claims process. Its tightly integrated functionality automates and optimizes end-to-end OEM warranty and claims processes. e-Emphasys facilitates real-time updates between service supervisors and field mechanics.
Our platform offers integrations with OEM interfaces, which your dealership can use to manage OEM warranties. Additionally, these interfaces include price and replacement files, parts catalogues, CPQ’s, purchase order uploads, and telematics, depending on the platform offerings of the specific OEM.
Within the warranty management section of the ERP, your dealership can categorize the warranty as necessary with categories such as warranty type (dealer, OEM, or third-party policy), dates, duration, vendor, and the department to charge it to. Within the service order tool, the system is set up to notify users of applicable warranties. It will then apply the warranty to the service order following the settings specified when the warranty originated in the system.
Our customers have seen great benefits to the warranty management features of e-Emphasys. Steve Stafki, Vice President of Service at General Equipment and Supplies says, “By having the warranty system streamlined through e-Emphasys we have saved hundreds of thousands of dollars every year, to where every claim we know what’s going on, and usually within 15 days of a work or close we already have our money back from the manufacturer because of how the front-end process was handled initially.” To learn more about the benefits that General Equipment and Supplies has experienced with e-Emphasys, you can watch their customer success story video here.
