Equipment Industry Best Practices for 2022
The new year brings new goals and new challenges, and the equipment industry is no exception. While you are focusing on your goals for 2022, allow us to suggest some goals and best practices to focus on based on conversations with some of the world’s leading equipment distributors.
1. Future Proof Dealership Management
With the high competition in the market today, you will need an edge against your competitors. Having the ability and flexibility to make data driven decisions can make the difference. Our end-to-end dealership management solution connects your entire dealership at the click of a button. Our solution is utilized by leading equipment dealers to gain a competitive advantage and maximize ROI. It has also helped them to be more efficient and provide a higher level of customer service. With the real time data and visibility, you can make data driven decisions to proactively impact operations.
2. Be able to Support a Hybrid Workplace
We are now two years into the Covid-19 crisis and at this point we have seen the importance or remote work. Regardless of your policies around remote/office work, having the capacity for hybrid work will increase productivity. With our system’s mobile apps, your employees will be able to access their data on the go.
3. Go Paperless in your Back Office
An organization’s ability to successfully create a scalable, process driven environment can be improved by reducing reliance on paper. Having digital document access enables all stakeholders to access the information remotely, instead of referring to printed files. e-Emphasys document management eliminates the need to go from department to department looking for the files you need.
4. Implement E-commerce Solutions
The pandemic has also increased the demand for E-commerce in the equipment industry. Customers have come to expect to be able to buy parts online, schedule services, and track orders and pay invoices online. With the e-Emphasys Customer ePortal your customers can view and order parts, or even equipment online. They can also book services and rentals through the portal. They can view their entire order history and pay and print invoices. The customer information and all payments are then integrated into the e-Emphasys ERP. It makes the process easier for you and your customers. This level of customer service is a key differentiator between you and your competitors.
5. Implement Automation
One of the largest challenges in the equipment industry is the skilled labor shortage. MHEDA has referenced this in their 2022 Material Handling Business Trends as well. The shortage of skilled labor has driven the demand for automation. The e-Emphasys proprietary eService Virtual Assistant (eVA) reduces this problem by bridging the gap between skills and experience with cutting edge machine learning technology. Our solution helps technicians by suggesting solutions, helping them to quickly get to the root of the problem. Our e-Emphasys ERP uses automation throughout the platform to streamline operations. For example, our financial module supports overall automation of financial processes which has led our customers to report a 90% reduction in time spent to reduce financial reports.
We understand that implementing these best practices alone is challenging, and we are here to help! Schedule a demo today so we can discuss how we can best assist you with your 2022 goals.