COVID & XAPPS Blog Series
Supply Chain and Parts Management
Welcome back to our COVID-19 and e-Emphasys solutions blog. This edition is about parts and inventory management, and we will highlight how our parts management solutions and ePortal will benefit your teams considering shortages during the COVID-19 pandemic.
Since March of 2020, there have been global parts and supply shortages in every industry, and equipment dealers and OEMs are not immune to these shortages. The e-Emphasys parts management platform and ePortal gives you a complete view of your inventory and parts information. The robust parts planning engine helps optimize your ordering and planning for future demand. All of this functionality can help to mitigate the impact of these shortages and allow you to continue to provide outstanding customer service in the face of adversity.
e-Emphasys Parts and Inventory Management
The e-Emphasys Parts & Inventory Management system integrates with OEM and after-market parts supplier systems for fast and accurate pricing, ordering and delivery. The system tracks and recommends alternative parts and sources in shortage events. This helps your team find a quick, efficient solution in the event of a critical parts shortage.
Within the portal, your branch staff can view the parts in stock in your inventory at their location and other locations. They will no longer have to call the other branch to inquire about inventory, saving time and providing a more seamless customer experience. This is especially important as speed is one of the most important factors in parts sales. As John Coughlin, President of Linder Industrial Machinery Company says, “e-Emphasys has allowed us to reduce inventory lead time and improve fill rates to ensure parts are available when and where we need them.”
“With e-Emphasys, we’ve been able to use the central warehousing module and the inventory planning. And with the inventory planning we’ve been able to recognize parts that have a higher turn ratio and then create stock orders based on this and therefore, increase our discounts with suppliers,” explains Janice Moeller, Director of Corporate Systems at Scott-Macon Equipment. The Advanced Parts Forecasting & Planning feature uses the parts and sales data, along with your stocking rules and supplier specific information to generate transfer and purchase advice. With mobile and desktop access, you and your team can view and edit important data from the front office, to the back office, to the field.
“e-Emphasys has allowed us to reduce inventory lead time and improve fill rates to ensure parts are available when and where we need them.”
-John Coughlin, President of Linder Industrial Machinery Company
OEM interfaces built in to your ERP can save significant time and headaches in the case of parts shortages. Through the OEM interfaces, you can view vendor managed inventory programs and view the real time availability at OEM depots. If the OEM has the parts you need in stock you can upload your PO into the OEM system right from our digital transformation platform. With advanced shipping notices built in, you can see when your shipments will arrive from the OEM, allowing you to plan for efficient distribution to your customers.
With the increase in digital transactions which have helped to prioritize the safety of your team members and customers, ecommerce is an important capability for your business. Within the ePortal ecommerce platform, you can display alternative parts for your customers, saving their time and yours. In addition to seeing price information, discounts, and warehouse availability based on location, they can see suggestions for alternate parts and add them to their cart. They can also shop directly from an OEM parts catalog within your portal.
The ePortal is not just for parts management ecommerce, your customers can also utilize the rental and service portals to manage their rentals and schedule service maintenance requests. It is simple and straightforward for your customers to do business with you as well; your representatives can view customer details, manage department-wide invoicing, and utilize online invoice payment with secure payment gateways.
- Customer: View customer account information such as payment terms, credit analysis, credit rating, home currency, balances/limits, yearly sales, aging analysis, and receivables