- Data & Document Management – Advanced, digital management of all data and documents holding to create a single source of truth. Data fully integrated with the software providing complete management with quick and easy access.
“Time spent doing paperwork is a huge improvement with the e-Emphasys system. Our Rental department has gone paperless. We are done with manila file folders and printing things off through the computer systems. We upload everything, everybody has access to it. We use the PDF system, it’s amazing in the amount of time that saves us.”
–Lori Brandon, Senior Rental Manager at Alta Equipment Company
- Full Suite of Products – Complete solution with new capabilities, cutting-edge technologies, innovative mobile applications, and more.
“We were looking for a vendor that had a broad product offering. We knew after implementing the initial ERP we needed to look at tools like a CRM, a Customer Portal, service scheduling, mobile field service solutions… The product offering that e-Emphasys was offering was impressive to me.”
– Jeremy Cionca
- Equipment Dealer Industry Knowledge – All the ins-and-outs and know-how of the equipment distribution and rental industry. Years of R&D alongside industry leaders, over 350 integrated best business practices, and exclusive focus on the industry.
“One of the most critical components of our selection process was finding a vendor that understood our business or had a willingness to understand our business, and that’s what impressed our team the most about e-Emphasys… They clearly understand our business, and they’re clearly willing to learn and improve the product to support our business.”
– Jeremy Cionca
Alta Equipment Chooses e-Emphasys For Their Dealership
From a list of 14-16 potential vendors, Alta Equipment began evaluating all major solutions in the market. Regarding the evaluation process, Cionca explained, “We’d expanded our evaluation group at that time to, I think, 34 business experts within Alta to participate… We had about a four-hour webinar with five or six vendors taking a deeper dive into their product offering, documenting the findings, make sure which ones checked off which boxes, and narrowed it down to our top two. e-Emphasys being one of those top two.” After a thorough review, Alta Equipment chose e-Emphasys Technologies for their dealership.
Beyond technology, the aligning values and goals of e-Emphasys Technologies proved to be the best fit for Alta Equipment Company. e-Emphasys is exclusively focused on the equipment distribution and rental industry. They have over 200 employees in Research & Development dedicated to providing continuous advancements and benefits for their customers.
“We chose e-Emphasys because they had a strong system for the rental end of the business and the construction machinery business, and they’ve worked closely with us to customize some elements of it to really serve the lift truck side as well. Today we feel like it’s the absolute best product to serve both end markets as a dealership.”
– Ryan Greenawalt
Complete Visibility & Unmatched Transparency
With a modern dealer business system, Alta Equipment gained real-time access to data and analytics of their material handling equipment. Reflecting on the benefits of e-Emphasys ERP, Greenawalt expressed, “The transparency of the system and it being a robust, real database is helping with our business intelligence and our reporting. It’s light years ahead of where we came from… The access to information and the transparency of the data is paramount, and so the biggest benefit I see in e-Emphasys, from my personal use of it, is in the reporting suite.”
Real-time access at the fingertips of all staff members has transformed the way information is reported, tracked, and communicated throughout the organization. According to Greenawalt, “One of the big areas of improvement has been tracking our KPIs, especially our utilization of rental fleet. The transparency of that data is far superior to what we had in the past.” This has enabled Alta Equipment to make the correct adjustments when it comes to the products they offer, as key metrics like finance and time utilization empower data-driven decision making throughout the company.
In addition, real-time updates of the material handling system have drastically improved turn-aroud time and the efficiency of the rental department. “There’s no longer a delay in seeing if a truck is on rent, going on rent, in service, or returned. It updates instantly, which again allows us to quickly turn our fleet around and use it for the next customer” explained Brandon. “For inventory purposes, e-Emphasys is beneficial. It allows us to see the equipment where it is at that given time point, allowing us to do inventory quickly. If it moves then it’s updated as it goes, it’s real-time.”
“e-Emphasys has given us unmatched transparency into our business, whether it’s financial utilization on the rental fleet, aged WHIP, inventory turnover, it’s real-time data that we have access to. That’s been one of the major efficiencies and value adds that we’ve seen from the system”
– Tony Colucci
Seamless Material Handling Processes
When Alta Equipment initially began the software evaluation process, they desired to streamline all the processes of a material handling equipment dealership. To serve customers quickly and efficiently, Alta understood the software needed to play a significant part. After deploying e-Emphasys ERP, Brandon provides insight into how Alta has improved their customer experience. “If a customer calls and says I’m ready to order this truck, any of my coordinators can pull it up, they can finish the deal, and then everybody can see the contracts and paperwork as it processes through the system. It’s much more seamless, less customer disruption… It’s less downtime for the customer and easier access for everybody. It just saves a tremendous amount of time.”
Going Paperless & Document Management
Since adopting e-Emphasys ERP, Alta Equipment Company has taken a digital document management approach, going paperless with most reports, files, bills, and more. Referring to the fully-integrated Document Management software, Brandon explains, “If a customer calls and needs a proof of delivery, that proof of delivery is now connected to the parts order, so it’s at our people’s fingertips. They can provide that information within seconds, where without the document management system that comes with e-Emphasys, they would have to get up and go find the document, probably call the back and lose valuable time out of their day, and also not be able to provide the value to the customer to give them that immediate answer.”
Leveraging Technology For The Future
Alta Equipment Company is prepared for the future with the fully scalable ERP solution, as they continue to grow and add locations. “The e-Emphasys Platform, for a company of our size and our growth has been really scalable. We add locations quickly and seamlessly. We share a customer database throughout all of our locations, which helps with the continuity of our business,” said Colucci “Everyone has a purpose within our organization, and everyone needs to know how they’re contributing to the big picture, and where those opportunities lie to improve.”